About Your Role:

This position supports Services Delivery and NOC on the disconnect and support ticket Return Merchandise Authorization (RMA) process of Spectrotel’s Managed services equipment.  This role focuses on diagnosing, troubleshooting, and repairing returned networking and communication hardware to maintain product quality and customer satisfaction. This is a hands-on, in-person position.  This job role will enable the individual to grow in networking technologies and Spectrotel’s manage services complex network designs.

About Spectrotel:

Spectrotel is a leading national next generation aggregator of Voice, Internet, Cloud Communications and Managed Services. Spectrotel aligns suppliers, agents, and customers, by Spectrotel’s aggregation platform to bring out the best of each to maximize customer success and experience. We are the “Network of Networks” and have achieved this through the committed, passionate, and driven team of associates that make up the Spectrotel team.

We are proud of having created a unique and valued experience for some of the most well-known brands throughout the country by providing exceptional service and technology solutions crafted to meet and exceed their business needs. We owe our success to a set of simple principles: integrity, honesty, flexibility, and ambition. It is the embodiment of these traits that make Spectrotel a distinctive integrated solutions company. 

As a privately held company we seek individuals who can help contribute to the company’s success. This means you are not shy, you like rolling up your sleeves, digging in, and helping solve problems, you feel energized when you present an idea and most importantly you are persistent, passionate, and never satisfied with the status quo. 

Qualities & Characteristics: 

• Self-Starter, Motivated, Take-Charge, Independent, Communicative, Organized, Efficient, Punctual, Multi-tasker. 

Key Area of Responsibilities:

• Process Managed Services disconnect orders.
• Set expectations with the customer for processing disconnect orders.
• Hardware RMA Process and Testing of returned equipment.
• Ongoing training and learning of different hardware vendors & portals.
• Ensuring equipment is clean and in a presentable.

Responsibilities & Duties not limited to:

• Monday to Friday, 9:00 a.m. – 6:00 p.m. at Spectrotel’s warehouse located in Freehold, NJ.
• Hands-on testing of Spectrotel Managed Equipment: IP Phone, Firewall, Routers, Switches; ATA, IP Phones, Mobility; SDWAN; Voice Gateways, Wireless APs.
• Attention-to-detail, careful examination of returned devices for cosmetic and physical functionality.
• Coordinate with Service Delivery and Project Management team members to adhere to the timeline and ensure equipment is returned in a timely manner.
• Check-related equipment orders with other services that are provided by Spectrotel for interoperability and connections.
• Manage vendor portal disconnects and hardware factory reset methods for device refurbishment.
• Manage the inventory status inside Spectrotel’s internal system(s)
• Spectrotel vendors/partners including:
  • Cisco Meraki
  • Fortinet Firewall, Switches, APs
  • 8x8 UCaaS phones & ATAs
  • Bigleaf & Velocloud SD WAN
  • Wireless LTE/5G – Cradlepoint, BEC, Inseego
  • Cisco SMB Switches and ISR routers
  • Ooma & Data remote PIAB devices

Required Work Experience:

• 1 year of experience working with or training on
  • Cisco ISO and CLI commands using ISR and Catalyst Switch
  • IP Phones: Polycom, Yealink, Mitel
  • VLAN and VLAN trunks and tagging
• Knowledge and Experience with OSI Layer 1 through 4.
• Subnetting: able to know the difference between Public and Private IP addresses and different CIDR block sizes.
• Queue management and the ability to manage up to 100 disconnect orders a week.
• Experience working with FTP, TFTP, HTTPS, and Console configuration options.
• Knowledge of legacy PSTN technologies like Analog POTS line, PRI (A PLUS)

Preferred Optional Work and Education Experience:

• Computer networking and or security certification from a technical school, college or hands-on experience.
• Experience with standard site-to-site VPN configurations
• CCNA Certified preferred but not required.
• Fortinet Firewalls or NSE Certified preferred but not required.
• Meraki Hardware
• Cradlepoint Hardware Certified preferred but not required.
• Microsoft Visio Experience

Spectrotel is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.